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Shipping Policy

 

WE SHIP FROM GYMPIE, QLD. 

 

We ship to Australia and New Zealand.

Shipping costs have been included in some  of our products for all standard door to door deliveries. However, the rate may increase if you are located within a remote Australian region, are having your items shipped to a PO Box or are in New Zealand. Feel free to make an enquiry with our team to discuss your shipping rate before purchasing.

We take great pride in our quality and craftsmanship, and hope you love your handmade pottery pieces for many, many years to come.

Please note that all pottery is handmade and therefore there will be slight differences between all items produced. Especially those with a Crystalline glazing. The glazing is an effect created by chemical reactions during the kiln fire. Therefore variations will occur on all items.

Also note that as all items are handmade, sizes can vary up to 2 litres in the 15 litre pots, and 1 litre in the 10 litre pots. This is clearly stated in the product description.

Peter Wallace Pottery accepts no responsibility for filters. Issues with Doulton filters can be addressed to https://doulton.com/

However, if for any reason you are unhappy with your pottery purchase, we do accept returns under the following parameters. If you have questions, please email us at peter@peterwallacepottery.com.au

  • Returns must be in new condition with no signs of use or wear. 
  • Returns must be brought to our store or mailed back to us within 14 days of the date it was delivered to you.
  • Returns must be accompanied by proof of purchase (receipt, email order confirmation).
  • Gift cards are non-refundable.
  • "Oops" Pottery (Seconds) and Clearance Items are final sale, no returns.
  • Any items that are damaged from use or general wear and tear are not returnable. All items must be returned in new condition.

 

OUR SHIPPING GUARANTEE: We are happy to replace items that were damaged in shipping with the following parameters:

  1. Please email peter@peterwallacepottery.com.au within 12 hours of receiving your damaged order so we can initiate your replacement.
  2. Take photos of the damaged item(s) as well as the box , packaging and shipping label and email them to us at :  peter@peterwallacepottery.com.au          

 

NOTE: Peter Wallace Pottery is not responsible for any damage that occurs from return shipping. We strongly encourage you to pack return items very well.