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FAQ

The Crystalline Glaze

 

How do the crystals appear?

A: The crystals grow in the glaze as a chemical reaction during the firing, this is a procedure that makes each pot as unique as we are. This glaze type was developed in England at the turn of the last century, but discarded then because the high fluidity caused difficulties in firing, resulting in very high losses. The crystals are formed by the interaction of a number of minerals with silica (the glass former) and zinc (the flux). Crystal development occurs during the cooling cycle, with a wide variety of shapes and sizes from the micro crystal, similar to adventurine, to the macrocrystal which can be up to 75mm across. Colour is derived from the addition of various metal oxides - gold from iron, green from copper, pink from manganese.

 

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The Water Filter Details

 

How fast does the gravity fed candle filter water (Doulton or SCP Filter)?

A: Water is filtered at a rate of 1 - 1.5 litres per hour but will depend on the quality of water you are using.

How long does the filter last? 

A: 2000 litres or 12 months e.g if you top up 3 times daily (breakfast, lunch and dinner = 6.6L / day) 6L divided into 2000L gives you 333 days of clean drinking water before you a due to replace your filter again.

How much water will one water filter hold?

A: A very important point to keep in mind when measuring the water filter is that they are all hand made. Each ceramic water filter is unique in its own right, despite the fact we do follow a template. 

The Mary Valley water filter range will hold approximately 10 - 12 litres. With approximately 5-6 litres of filtered water.

The Crystalline water filter range will hold approximately 10 - 12 litres. With approximately 5 litres of filtered water (depending on the size).

It is important to note that both of the filters we supply will filter 1/1.5 litres of water per hour. Technically, you can access 24+ litres of filtered water in a day. The volume of the pot is irrelevant when taking into consideration the filter speed. For example, if filling 3-4 times per day (at breakfast, lunch, dinner and before bed) you will have 6-8 litres available to you throughout the day.

Do the filters completely remove fluoride from the water?

A: We do list technical specifications on the SCP Fluoride Plus Filter here and the Doulton Super Sterasyl Filter here. If you require further information, we do recommend contacting the manufacturer directly as we can not supply and further details unfortunately.

 

The Shipping

 

How fast will my order arrive and what courier do you use?

A: We freight through Sendle which can take anywhere from 1-2 weeks to arrive, from time of placing order. If you do live in a remote and regional location please contact us to discuss timeframes, prior to ordering (if you are hoping to have the item by a specific date). If you are generally unsure and have questions about delivery timeframes for your address please get in contact with us.

How will my order arrive?

A: We pack every order extremely well. We do understand what the transport process can be like and do account for small drops and bumps. We have an extremely low rate of breakages, despite having mailed out orders across the globe. However, should any issue occur during the shipping, we will work with you in a timely manner to resolve the issue.