We take great pride in our quality and craftsmanship, and hope you love your handmade pottery pieces for many, many years.
Please note that all pottery is handmade and therefore there will be slight differences between all items. Especially those with a Crystalline glazing. The glazing is done by chemical reactions and therefore variations will occur on all items.
Also note that as all items are handmade sizes can vary up to 2 liters in the 15 liter pots and 1 liter in the 10 liter pots. This is clearly stated in the product description.
Peter Wallace Pottery accepts no responsibility for filters. Issues with Doulton filters can be made to https://doulton.com/.
However, if for any reason you are unhappy with your pottery purchase, we do accept returns under the following parameters. If you have questions, please email us at Peter@PeterWallacepottery.com.au
OUR SHIPPING GUARANTEE: We are happy to replace items that were damaged in shipping with the following parameters:
NOTE: Peter Wallace Pottery is not responsible for any damage that occurs from return shipping. We strongly encourage you to pack return items very well.